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  • When will my item arrive?
    Please be aware that our items are often made or finished completely by hand when your order is placed, we do not mass produce tools and cannot ship items immediately. Therefore, whilst we always try to get items out much sooner, we do ask for up to 10 working day for us to complete and then ship your order. The below shipping information relates to AFTER your item has left us. Please be patient when ordering from us due to the small nature of our business. International shipping can take up to two weeks to be delivered dependant on the location, possibly more (We cannot take responsibility for your countries customs processing times). Shipping within the UK can take on average up to 3 days. Most of our larger items are sent via tracked delivery and tracking numbers will be provided by email once your item has been shipped. Shipping times will vary at busy times of the year i.e. Christmas.
  • Will my item be handmade?
    Some of the products sold by us are completely handmade in our workshop. Some processes on a few of our tools are done elsewhere, for example the drop forging of handles for a few of our products, however all items will be either handmade or hand-finished by our small team at Kinetic Customs meaning a truly unique piece each time.
  • Can my item be personalised?
    We can personalise some of our items for an additional cost. Please see each products 'description' for confirmation as to whether a particular item can be personalised.
  • Can I commission a specific item?
    We will occasionally be able to assist with completely bespoke pieces so do feel free to contact us with requests however, please be aware that we often cannot accommodate these requests due to the busy nature of our day to day work, fulfilling orders and working on new designs for products.
  • I've changed my mind. Can I cancel my order?
    We always try and work with our customers as much as possible. If you do change your mind about something you've already ordered please let us know. However, please note that as our items are handmade, refunds requested over 3 days from the original order, may be refused.
  • I'm not happy with an order, can I request a refund?
    Whilst we always try and make sure all our customers are happy, if you do receive an item you are not happy with, please contact us. We will always try to rectify an issue first if possible however, we will discuss refunds if appropriate.
  • Where do you ship?
    We ship internationally via our webiste!
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