Question 1

When will my item arrive?

Accepted Answer

International shipping can take up to two weeks to be delivered dependant on the location, possibly more (We cannot take responsibility for your countries customs processing times). Shipping within the UK can take on average up to 3 days. Please note, we are working on around a 10-12 working day turnaround for orders BEFORE they can be posted.   Most of our larger items are sent via tracked delivery and tracking numbers will be provided by email once your item has been shipped.  Shipping times will vary at busy times of the year i.e. Christmas.

Question 2

Will my item be handmade?

Accepted Answer

Most of the products sold by us are completely handmade in our workshop. Some processes on a few of our tools are done elsewhere, for example the drop forging of handles for a few of our products, however all items will be either handmade or hand-finished by our small team at Kinetic Customs meaning a truly unique piece each time.

Question 3

Can my item be personalised?

Accepted Answer

We can personalise some of our items for an additional cost. Please see each products 'description' for confirmation as to whether a particular item can be personalised.

Question 4

Can I commission a specific item?

Accepted Answer

We will occasionally be able to assist with completely bespoke pieces so do feel free to contact us with requests however, please be aware that we often cannot accommodate these requests due to the busy nature of our day to day work, fulfilling orders and working on new designs for products.

Question 5

I've changed my mind. Can I cancel my order?

Accepted Answer

We always try and work with our customers as much as possible. If you do change your mind about something you've already ordered please let us know. However, please note that as our items are handmade, refunds requested over 5 days from the original order, may be refused.

Question 6

I'm not happy with an order, can I request a refund?"

Accepted Answer

Whilst we always try and make sure all our customers are happy, if you do receive an item you are not happy with, please contact us. We will always try to rectify an issue first if possible however, we will discuss refunds if appropriate.

FAQ